Refund and payment protection
DevixDevelopers aims for clarity on payments and refunds, so you know exactly what happens before work begins and after milestones are delivered.
When refunds apply
Before development begins: payments made before project work starts are refundable, minus any third-party costs already incurred on your behalf.
After development begins: refunds are limited to milestones that have not started or been delivered; work already completed is billed at the agreed milestone rates.
What cannot be refunded
Completed milestones and custom work already delivered or deployed.
Custom features, designs, or changes that were approved and finished.
Third-party costs paid on your behalf, such as licensing, domains, hosting, or tools.
How to request a refund
Email DevixDevelopers@gmail.com with your project name and the payment reference, such as your JazzCash transaction ID, Easypaisa TID, or bank transfer reference.
Include a short note on why you are requesting a refund so the team can respond clearly.
Every request is reviewed individually against the engagement agreement before a decision is made.
How long a refund takes
Requests are reviewed within 3–5 business days of receipt.
Approved refunds are processed within 7–14 business days after approval, depending on the payment provider.
How refunds are paid
Refunds are returned through the same payment channel used for the original payment: JazzCash, Easypaisa, or bank transfer.
Any fees charged by the payment provider during processing may be deducted from the refunded amount.